News cycle: It’s all over in a day

2621 Steve Schwer ABC OKBy ERWIN CHLANDA

 

The 24 hour news cycle is clearly a handy reality for governments, firms and now, it seems, also for community organisations such as Tourism Central Australia (TCA): No worries, it’s all forgotten by tomorrow.

 

A case in point: The IBIS Styles Alice Springs Oasis hotel in Alice Springs was alleged to have used racial profiling, as it was described, allocating to Aboriginal guests inferior rooms with poor service for the same price as non-Aboriginal people were paying for good rooms.

 

As it turned out TCA knew about the practice seven months before what appears to be a sting operation by the ABC’s Background Briefing blew the whistle on March 10.

 

The story went world-wide – just what the town doesn’t need at the time of a slump in its major private enterprise industry, with no end in sight.

 

The local ABC TV News covered the story on March 11, and based on that report the Alice Springs News Online put several questions to TCA chairperson Dale McIver, self-described as “local guru and mastermind” of the Alice Event Management and Consultancy.

 

We sent her two emails with questions, on March 12 and 13. Receipt of both emails was acknowledged. But two weeks later we still don’t have any answers.

 

So, here are the questions.

 

• [TCA CEO Stephen] Schwer was informed by the discrimination commissioner seven months ago that racial profiling was being practiced in an Alice Springs hotel. The commissioner did not disclose which hotel(s). Did Mr Schwer comprehend the disastrous consequences that this was likely to have, namely the world wide scandal that we are now experiencing?

 

• What did Mr Schwer (pictured in the ABC TV news story] do to find out which hotel was the one?

 

• Did he ask the commissioner?

 

• Did he undertake rigorous research? If so, what exactly did that include?

 

• He gave a “general warning” to all hoteliers. What form did that take?

 

• His research would have led him to one of two conclusions: (1) There was no racial profiling, in which case why did he not challenge the commissioner’s assertions?

 

• Or (2) there was racial profiling, but he did nothing about it. Would that be a proper reaction to a debilitating threat to the industry?

 

• [Mr Schwer] says he gave a “general warning” to all hoteliers. How was this delivered, by what medium? What exactly did he say to them?

 

• What further actions did he take?

 

• [Mr Schwer said in the news report] “I advised our members that they need to be aware of their obligation, both legal and moral, in regards to the Act” (Schwer). What responses did he get to that?

 

• TCA says it is “now investigating whether this discrimination is a wide problem in the region and if other hotels are implementing similar policies” (ABC).

 

• “I would hope that now that this has been exposed, this alleged behaviour, that people will look internally, in their own business, in their own day to day behaviour, and understand why this kind of behaviour is wrong, and also how they can behave to change that.” (Schwer). That suggests that TCA is not sure whether or not this kind of discrimination is continuing.

 

• Would you describe an organisation being in this uncertainty, despite being alerted to the problem seven months ago, to be competent and responsible?

 

• What actions will TCA take?

 

• How much money a year does Tourism Central Australia get from the NT Government, and what percentage of its budget does that represent?

 

We will publish Ms McIver’s replied when and if we get them.

 

 

 

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6 Comments (starting with the most recent)

NB: If you want to reply to a previous comment, start your comment with this notation: @n where n is the number of the comment you want to reply to.
  1. Evelyne Roullet
    Posted March 31, 2019 at 5:44 pm

    @ Domenico Pecorari, Posted March 27, 2019 at 3:29 pm.
    I believe in notions such as fairness, equity, mutual respect, caring for country and each other form the basis of all cultures.
    Now that you have defined our “shared values” I have to agree and this should become the core of our community regardless of if you are a New Australian or an old one by your ancestors.

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  2. Posted March 27, 2019 at 3:29 pm

    @ Evelyne Roullet: I totally agree that we need to define our community’s shared values, but cannot agree that this is made any more difficult in a multicultural community.
    To use an extreme example, I doubt anybody would think that it is acceptable for anyone to walk up to another and punch them in the face.
    Similarly, I believe notions such as fairness, equity, mutual respect, caring for country and each other form the basis of all cultures.
    Of course, there will always be individuals who may have ideas contrary to those of the majority, but this should not deter us from establishing “the ideas that unite us” as something essential in the recreation of our town image.

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  3. Paul Parker
    Posted March 26, 2019 at 4:14 pm

    None may claim surprise, the Commonwealth long conducting “racial profiling” since it took over the Northern Territory from South Australia.

    Commonwealth promotion of “racial profiling” and apartheid is easier to recognize in the NT.

    Commonwealth cares little for equal legal rights and equal legal responsibility which our Constitution offers all Australians.

    Puzzle is why so many content to ignore denial of their equal rights, thus opportunity, for a few silver coins…

    As Pastor Martin Niemöller explains it:

    First they came for the Socialists, and I did not speak out—
    Because I was not a Socialist.

    Then they came for the Trade Unionists, and I did not speak out—
    Because I was not a Trade Unionist.

    Then they came for the Jews, and I did not speak out—
    Because I was not a Jew.

    Then they came for me—and there was no one left to speak for me.

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  4. Evelyne Roullet
    Posted March 26, 2019 at 1:13 pm

    Domenico, to be able to “reinforce our shared values”, we should know what they are and shared by whom?
    Values are standards or ideals with which we evaluate actions, people, things, or situations. But because Alice Springs is a multicultural community its members do not have all the same ideas about “value”.
    If moral values are based on perceptions of right and wrong, social values do not always do so.They may also include ideas about things being socially acceptable: Social values are often based on things like majority rule and tradition.

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  5. Posted March 26, 2019 at 10:51 am

    While I agree that the 24-hour news cycle appears to let governments, businesses and organisations escape the continued scrutiny of the media spotlight, it is not the case for the reputation of our town in the eyes of potential interstate and international visitors.
    Each “bad news story” serves to reinforce the very poor image our town has allowed to develop over the last couple of decades, aided by a complete lack of concern by most of our community’s so-called “leaders”, who prefer to retreat behind a wall of silence rather than make changes.
    The Town-like-Alice that tourists flocked to in the 1980s is no more. We now need to re-define our town’s culture, reinforce our shared values and promote the vision of a town that embraces fairness, values culture, strives for social cohesion and looks after its environment. Get these things right and the local economy will look after itself.

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  6. john
    Posted March 26, 2019 at 10:40 am

    Been going on for years, charging a bit more for everything, and a “general warning”. Hahaha. Joke.

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